[TO BE UPDATED] Tell me more about the terms and conditions for ExchangesUpdated 2 hours ago

Want a different size or design? You can exchange eligible items within 30 days of the date you received your order / the date of in-store purchase, including weekends and public holidays.

Eligibility

• Items must be unused, in their original condition, with complete original packaging.
• Each item can be exchanged once only.

Items we cannot exchange

• Items bought at a discount of 30% or more
• Items bought with store credit.
• Jewellery care products and add-ons such as extensions and ear backings.
• Greeting cards, stationery, gift boxes and packaging.

In-store exchanges

• Swap your item for another piece on the spot, subject to the stock available at our store on the day.
• Your item is valued at the price you paid for it, including any original discount.
• If your new item costs more, you pay the difference. If it costs less, the difference is not refunded.
• Current promotions and discounts do not apply to in-store exchanges.
• Items bought with mall vouchers can be exchanged in store, but cannot be refunded.

Online exchanges

• Online exchange requests are issued as store credit only.
• Once we receive your item, we will issue store credit for the amount you paid. You can use it to shop for your new piece on byinviteonly.my.
• Store credit is valid for 12 months from the date of issue.
• Items bought with this store credit cannot be returned, refunded or exchanged. Manufacturing defects are still covered under our 30-day warranty.
• Shipping costs for sending your item back are covered by you. We recommend a trackable service, as we cannot take responsibility for parcels lost on the way to us.