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After Sales Service

Shipping & Delivery

Jewellery Care

New Arrivals

By Invite Only Jewellery Malaysia

<h5 id="isPasted">To make a return request online, please proceed to our <a href="https://www.byinviteonly.shop/a/returns" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Self-Service Centre</a>.</h5>If you&apos;re heading down to one of our stores, have your order number ready and approach our retail team at the store.&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif;">Locate your order number via your email receipt or log in to your account here.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Learn more about our <a href="https://faq.byinviteonly.my/en-US/tell-me-more-about-the-terms-and-conditions-for-returns-8860604" target="_blank" rel="noopener noreferrer">terms and conditions for returns</a>.</li></ul>

If you're heading down to one of our stores, have your order number ready and approach our retail team at the store.

[UPDATE] How do I request for a return

After Sales Services

Returns

Can I return, replace or exchange a GWP?

[UPDATE] Tell me more about the terms and conditions for Returns

How do I return a gift?

[TO BE UPDATED] Tell me more about the terms and conditions for Exchanges

[TO BE UPDATED] What is the validity for an exchange?

[UPDATE] How do I request an exchange?

Can I exchange my purchase at a Singapore store?

Exchanges

To make a return request online, please proceed to our Self-Service Centre.

[UPDATE] How do I request for a returnUpdated 2 hours ago

To make a return request online, please proceed to our Self-Service Centre.